We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. If 30 days has passed, you will not be eligible for a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must be unworn and unused with original packaging plus proof of purchase.
To start a return, you can contact us at shop@gourmandee.com. You will receive a response within 2 business days. If your return is accepted, you will receive instructions on where to ship your item and details of your refund.
Unfortunately, you will have to pay for your own shipping for returns in most cases.
Damages and Issues
Please inspect your order immediately upon receipt and contact us immediately if your item is damaged or defective. or if you receive the wrong item so that we can evaluate the issue and correct it.
We only replace/exchange items if they are defective or damaged. Please contact shop@gourmandee.com within 2 days of receipt if you have received a defective item and you will receive instructions on the next steps. Proof of purchase will be required.